Privacy Policy

At Syncare, your privacy is our priority. This policy explains what personal information we collect, how we use it, and the choices you have. Whether you’re a senior using the Syncare tablet, a family member managing the device, or a care facility partner — we handle your data with care, clarity, and respect.

16.04.2025


1. What We Collect

We collect only the information we need to deliver and improve Syncare’s services. This includes:

a. Personal Information

  • Name, email address, and phone number (for account setup)

  • Device owner information (if applicable)

  • Facility name and contact (for group accounts)

b. Device Usage Date

  • Feature usage (e.g. video calls, photo sharing)

  • Settings and preferences

  • Crash or error reports (for product improvement only)

c. Communications

  • Messages you send to our support team

  • Feedback you provide voluntarily (e.g. testimonials, surveys)

2. How We Use Your Information

We use your information to:

  • Set up and manage your Syncare account

  • Deliver remote dashboard and AI companion features

  • Customize your experience and improve usability

  • Respond to support requests and troubleshoot issues

  • Share updates (you can opt out anytime)

3. Data Sharing

We do not sell your data.

We only share data in these cases:

  • With trusted service providers (e.g. cloud hosting, support tools)

  • With care facility staff you authorize

  • When required by law (e.g. court order, legal request)

All partners are bound by strict privacy and security agreements.

4. Data Security

Syncare follows industry best practices to protect your information:

  • End-to-end encryption for video and messaging features

  • Encrypted storage and secure data centers

  • Role-based access controls for family/facility dashboards

5. Your Choices & Rights

You have the right to:

  • Access or update your personal data

  • Request deletion of your account or data

  • Manage communication preferences (e.g. email updates)

To make a request, contact: privacy@syncare.com

6. Children’s Privacy

Syncare is not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

7. International Users

Our servers are based in [e.g. the United States]. If you are accessing Syncare from outside the U.S., your data may be transferred and stored accordingly.

8. Updates to This Policy

We may update this policy to reflect changes in technology, law, or services. When we do, we’ll notify you via the dashboard or email.

Last updated: 16.04.2025

9. Contact Us

Questions or concerns?

Reach us anytime at privacy@syncare.com